PAYMENT

What forms of Payment do you accept?
We accept Paypal and all major credit cards.
Please make an effort to pay immediately, or contact us if you're having a problem with PayPal. We'll do everything we can, but if payment hasn't gone through in 3 days, we reserve the right to cancel your order. But first we will contact you.

In case you have paid in Paypal with checks. We won't send any package until the check clear up (it takes about 3-7 business days to clear up the check)

Do you offer gift certificates?
No, at this moment. But if you have an account in Etsy, please and visit us. Etsy offer gift card.

Do you charge sales tax?

Yes, but it is already included in our products, so you don't have to worry in pay extra money from the listing price (Yay!)

SHIPPING & HANDLING

Can you estimate my shipping cost?
Yes, depending in country destination it is the cost. You will see the price of the shipping in the check out process.
Please, send me a email if you are going to buy more than 4 journals, shipping price may be lower than the shipping price per unit.

How long it takes my order to ship?
Good question! Your order will ship the NEXT BUSINESS DAY (Yay!).
We are shipping from South Korea, the shipping process in South Korea it is very fast and secure. Korean Post Office put your order out of the country the same day after dropping the package in the post office. So from there you can count 10 BUSINESS DAYS until arrive at your doorstep. You will receive a notification/email when you order has been shipped. Please expect 10-30 working days for delivery if you order doesn't have, because some times parcels can get held up in customs which may take longer.
This regular airmail service has no online tracking and no insurance.

Can I rush my order?
Yes, please talk to me before making any purchase, so we can provide you the exact rate.

Do you ship internationally?
We do!
In rare case: Please note, import duties, taxes, and charges are not included item prices or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
Please allow 2-3 weeks (minimum) for International shipments to arrive, sometimes your country customs may delay in checking the package. However, Korean Post Office put your order out of the country the same day after dropping the package in the post office. So from there you can count 10 BUSINESS DAYS until arrive at your doorstep.

RETURNS

What is your return policy?
Unused, unopened and undamaged order may be returner within 10 days for a refund. Please contact us at here.
Once we receive your returner item(s), a refund will be issued. Shipping cost are no-refundable. Used, opened and/or sale items cannot be returned.

My order arrived damaged, what can I do?
Once a package leaves our shop, we are unable to control how it is handled by the delivery team. However, if you do happen to receive our product with a minor problem (production issue), we ask you to contact us with a photo of the problem. In most cases, we will send you a replacement; but we ask you to return the item at your shipping cost.

GENERAL QUESTIONS

May I place a custom or personalized order?
At this moments we do not accept custom or personalized orders.

Do you ever offer discount codes or coupons?
We have about 2-3 sales every year (2 days Spring Sale, Cyber Monday - the Monday after Thanksgiving) From time to time we may offer additional discounts exclusively to our Instagram, facebook and newsletter friends!

Do you offer gift-wrapping? Or a gift note?
Not at this time. But we are working on that, so in the future our customer can choose the option of wrapping and/or send a gift note.

Can I sell your product in my store?
We are so excited about our new wholesale partners worldwide!. Please see the details in here or Contact us


xoxo,
Mery Kim